Backshop (“Backshop,” “we,” “us,” or “our”) is a missed-call text-back service operated as a sole proprietorship based in Newburgh, Indiana. This Privacy Policy describes how we collect, use, and protect information when you sign up for our service, when our service handles calls on behalf of our business clients, and when you visit getbackshop.com.
If you have questions about anything in this policy, contact us at [email protected].
This policy covers three groups of people:
When a business signs up for Backshop, we collect:
When someone calls a business that uses Backshop, our system automatically logs:
Our website may collect standard log data such as IP address, browser type, and pages visited. We do not use third-party advertising trackers or behavioral targeting cookies.
We use the information we collect only to operate, deliver, and improve our service:
We do not sell, rent, or share phone numbers or any other personal information collected through SMS opt-in with third parties for marketing or promotional purposes. SMS opt-in information is used solely to operate the Backshop service.
Callers consent to receiving a text reply by voluntarily dialing a business phone number that is forwarded through our service. Business owners consent to receiving missed-call alert messages during signup at getbackshop.com.
Recipients of any message from our service can opt out at any time by replying STOP, or by contacting [email protected]. To get help, reply HELP to any message or contact us at the same email. Message and data rates may apply.
We rely on a small set of vetted third-party providers to deliver our service. These providers process information on our behalf under their own privacy policies:
We do not authorize any of these providers to use the data they process on our behalf for their own marketing or promotional purposes.
We retain business client account information for as long as the account is active, plus a reasonable period after cancellation for accounting, tax, and dispute-resolution purposes. We retain caller logs (phone numbers, timestamps, message content) for as long as the business client's account is active, after which the data is deleted or anonymized at the client's request or within a reasonable period.
You have the right to:
To exercise any of these rights, email [email protected] with your request. We will respond within a reasonable period.
We use standard administrative, technical, and physical safeguards to protect the information we collect. No system is completely secure, but we work to keep yours safe. If we ever become aware of a breach involving your information, we will notify you promptly as required by applicable law.
Backshop is a service for business owners and is not directed at children under 13. We do not knowingly collect personal information from children.
We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will also be communicated by email to active business clients.
Questions, requests, or concerns? Reach out:
Backshop, a sole proprietorship based in Newburgh, Indiana
Email: [email protected]
Phone: (812) 706-3390